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SATO America
Press Releases

SATO Launching IoT-based Global Maintenance Service for Printers

Leveraging Salesforce to stay connected to customers 24x7, ensuring product performance and business success

Tokyo, December 4, 2014 – SATO, a leader in barcode printing, labeling, and RFID solutions, today announced the launch of SATO Online Services (SOS)TM, a global service that utilizes the Internet of Things to provide 24x7 connectivity and worldwide customer support. The new service scheduled to launch in 2015 will ensure the stable performance of SATO’s cloud connected printers, and deliver business success to customers deploying SATO solutions.

SOS takes full advantage of the Internet of Things, a rapidly emerging product and service model that integrates devices with the Internet. Utilizing IoT technologies, SATO provides users with a virtual customer engineer and delivers real time monitoring of individual printers 24 hours a day. By pinpointing potential issues in advance, the necessary maintenance can be carried out quickly, ensuring smooth operations and maximum efficiency for customers. SATO Online Services will be deployed globally, offering tailored support anytime, anywhere.

For its new service, SATO leveraged Salesforce, the Customer Success Platform and world’s number one CRM company.
“SATO is transforming how it connects with its customers,” said Mike Rosenbaum, EVP, Salesforce Platform. “SOS is about servicing customers in real-time, from anywhere. It’s about being ‘always on.’ SATO is setting the standard for how service will be delivered in its industry.”

“Today’s business environment requires both speed and agility,” said Kaz Matsuyama, President and CEO of SATO Holdings. “To improve responsiveness, globalize our support structure and better understand customer needs, we looked to the cloud. Adopting IoT technology helps us to maximize value for customers and brings us one step closer to our goal of becoming the leader in the Auto-ID solutions industry worldwide.”

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For Media Enquiries:
Adam Hogue
Public Relations Group
SATO Holdings Corporation
[email protected]
Tel: +81-(0)3-5745-3412

About SATO

SATO (TOKYO:6287) is a global auto-ID solutions provider for leading manufacturing, logistics, retail, food & beverage, health care companies. With a bottom-up understanding of on-site use applications, SATO tags items with identifiers to improve supply chain flows of tomorrow by solving managerial and operational challenges of today. An industry pioneer with 79 years of expertise and a 5,000+ strong global workforce in 27 countries, SATO engineers solutions to streamline operations, boost accuracy, support sustainability initiatives, provide assurance and emotional connections, extending value all the way to the consumer. For the fiscal year ending March 31, 2019, it reported revenues of JPY 116,179 million (USD 1.05 billion*). More information about SATO can be found at www.satoworldwide.com, LinkedIn and Twitter.

*Conversion is based on an average exchange rate of 1 US Dollar = 110.92 Japanese Yen

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Media Inquiries - SATO Holdings

For Media Inquiries:
Kevin Leidheiser,
Public Relations Group,
SATO Holdings Corporation
[email protected]
Tel: +81-3-5745-3412